Caring for Our Customers

Mr. Appliance is proud of its reputation for professionalism and excellence. We’re dedicated to our customers, so you can have full confidence in our home and commercial appliance repair services. When you hire Mr. Appliance, you can be sure you’re getting:

  • Qualified experts.
  • Warrantied parts and workmanship.
  • Upfront pricing.
  • Contactless authorization and payment.
  • Courteous, uniformed professionals.
  • Service on your schedule.
Mr. Appliance branded van parked in front of residential home.
Mr. Appliance technician working on repairing an oven.

Respect

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    Treating others as we would like to be treated.

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    Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.

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    Responding in a timely fashion.

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    Speaking calmly and respectfully, without profanity or sarcasm.

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    Acknowledging everyone as right from their own perspective.

Integrity

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    Making only agreements we are willing, able, and intend to keep.

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    Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.

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    Looking to the system for correction and proposing all possible solutions if something is not working.

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    Operating in a responsible manner: “Above the line…”

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    Communicating honestly and with purpose.

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    Asking clarifying questions if we disagree or do not understand.

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    Never saying anything about anyone that we would not say to him or her.

Mr. Appliance technician discussing repairs with male and female in home.
Mr. Appliance technician wearing Neighborly branded booties and carrying briefcase at front door of a home.

Customer Focus

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    Continuously striving to maximize internal and external customer loyalty.

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    Making our best effort to understand and appreciate the customers' needs in every situation.

And Having Fun in the Process!

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Contact Mr. Appliance today to schedule your next service!